Shipping policy

The short version

This summary is not the policy. The policy is below, and it is what applies.

When does it leave?: Poured to order. Leaves the studio in three to four working days. Read When it leaves the studio
Who am I buying from?: Noord Candles Ltd, registered in Scotland. Read Who we are

Shipping

Every Noord order is prepared and packed by hand in our Glasgow studio.

UK Delivery

We offer free standard UK delivery on orders over £30.

For orders under £30, delivery is charged at the current Royal Mail Second Class rate and will be calculated at checkout.

An Express Delivery option is also available at checkout for orders that need to arrive a little sooner.

Processing Times

As our candles are hand-poured in small batches, please allow 3 days for your order to be prepared before dispatch.

Estimated processing and delivery times will be shown at checkout where available. During particularly busy periods, launches and the Christmas season, dispatch times may be slightly longer.

Tracking

Where a tracked delivery service has been selected, tracking details will be sent by email once your order has been dispatched.

Please make sure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible and we will do our best to amend it before dispatch.

Delays

Once an order has been dispatched, delivery times are controlled by the courier and occasional delays can happen.

If your order has not arrived within the expected delivery window, please contact us at info@noordcandles.com and we’ll be happy to help.

Damaged Parcels

Our sculptural candles are carefully wrapped to protect them in transit.

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of both the item and its packaging so we can arrange a replacement or refund where appropriate.